Respuesta de Eric:
Thank you for your compliments to me, I do the best for my guests.
You told me you found the house very clean at the check in, and amazing; Thank you.
The reason is that previous tenants had adhered to the rules and left the house as a normal use.
You are my second bad experience in 8 years.
The following tenants after your stay, were disappointed on arrival because you left the house very dirty with a lot of problems (candle wax on the floor, broken glass and rubbish in the pool area, drain plug sink broken, the kitchen was in a particularly deplorable condition, all the utensils and cupboards were in a dismal state, a bad use of the dishwasher, the washing powder in the rinsing liquid tank, and everything was clogged, all the linen and towels provided were in a terrible state...
You did not understand the use of the BBQ and that meals were not allowed in the pool area.
Usually never problem with cristalline pool water (without chlorine for more comfort for guests), but with you, I was forced to do a decontamination of the water. The water was contaminated after 3 days, that is why you found the water whitish 1 day while the water is usually crystalline.
To adapt as best as possible the price to the number of guests (we rent from 2 to 18 guest and for the price of 2 people we can not open 11 toilets, 10 bathrooms, 9 bedrooms, 2 lounges 4 terracces ... , We open the rooms according to the reservation and number of guests.
I agree to give you access to additional rooms without extra charge to be friendly with you ... 2 lounges instead of 1, and 7 rooms instead of 6 in your initial reservation ... obviously you are not very grateful.
The villa is 580m2 and as described on the AIRBNB site, there are some private rooms for gouverness and gardener, which you did not respect. You had 7 larges bedrooms including 4 masters with private bathroom, 2 living rooms for 5 couples and 2 kids.
If you wanted to rent the whole house you had to book and pay for 18 people. I understand that for you, the rental for 12 people was already a large part of your money, but next time, adapt your reservation to your budget.
The property has much success because for such benefits, the price is the cheapest of the area.
It is because people like you who do not have much respect, that we have strict rules to maintain an excellent level for all our future guests...
All the rules and very accurate description are well listed on the website and nobody force you to make the reservation.
You said that the house is shared ...? with who? with a gosth?
The house was for your only private use .... I had never seen so many bottles of alcohol in the garbage ... this explains may be that ...
You say one of the rules said: "kids should not play with stones on pathway" and you know why? Because your poorly educated children throw stone gravel in the neighbors houses or in the pool...
You must learn the philosophy of Airbnb which proposes to live like locals in their own property.
You should have rented a palace or a castle dedicated to reception the stars with real estate agency, but may be not in your change purse ...
I have more than 70 positive reviews on all my properties, you have no one (except my short one).
You can do everything in your own house but you can not do anything in rental house because you paid for 1 week. Better is stay at your home.
You were indeed sympathetic in front but not adapted to our community AIRBNB. Sorry...